Oxford City Council Reduces Number of Tenants in Debt & Overall Arrears by £171K with RentSense

Oxford City Council have used RentSense, and Mobysoft’s Income Maximisation Consultancy, to help reduce the number of tenants in arrears and to lower the council’s rent arrears by £171,000 within 12 months, despite the cost of living crisis.

Oxford City Council had changed the way they worked post covid with the income team  working permanently from home. There was also a focus on further improving performance.

Katie Ball, Income Manager at Oxford City Council, commented:

“The team had faced a variety of challenges, and we wanted to instil some best practice and improve confidence within the team. RentSense provides an accurate caseload for them. And the consultancy from a housing income expert really got the officers involved and enthused.”

The Mobysoft Income Maximisation Director, Nick Beasley, worked closely with the team at Oxford, advising on best practice and approaches to effective and supportive income collection.

Nick helped the team to focus on how they were using RentSense. And we put in place some clear objectives. The team then focused on how many cases to get through each day, which essentially reduced the arrears down and enabled them to achieve these objectives.”

Katie Ball, Income Manager at Oxford City Council

The result of the partnership between Oxford City Council and Mobysoft has seen the local authority improve their performance whilst being able to support more tenants.

Katie Ball, Income Manager at Oxford City Council, commented:

“Usually arrears are static or rise each year before Christmas, but this year where we were really focused on using RentSense and we have managed to bring the arrears down, despite the cost of living crisis, by £171,000. The team have done an incredible job, they have worked really hard, and this would not have been possible without RentSense and Nick’s help. The number of tenants in arrears has dropped too, despite all the difficulties they currently face.”

Jon Brownbill, Director of Customer Success at Mobysoft, commented:

“It’s great to see all the hard work that Katie and the team at Oxford City Council have put in has resulted with improved performance and fewer of their customers in debt, despite these challenging times. At Mobysoft we focus on working closely with our customers to help them achieve their objectives.”