Mobysoft Customer Karbon Homes Wins ‘Best Use of Technology By Social Landlord’ Accolade at Northern Housing Awards
North-East based social landlord Karbon Homes has been honoured with the ‘Best Use of Technology by a Social Landlord’ award at the recent Northern Housing Awards, held at Old Trafford, Manchester on Thursday, 23 May 2024.
The social housing provider came out on top against some stiff competition within the shortlisted entries including Voicescape/Onward, Home Group, and North Tyneside Council , to take home the award, the win being testament to Karbon Homes‘ forward-thinking approach in leveraging advanced technology to improve tenant services. The award-winning entry was based on the impressive performance of Mobysoft’s AI-powered RepairSense platform, which Karbon Homes has integrated into its operations to revolutionise repairs and maintenance provision.
Jonathan Fletcher, Director of Property Services at Karbon Homes, said of the accolade: “Winning this award is fantastic recognition for the hard work and dedication our team has put into adopting new technology in order to improve our service and boost customer satisfaction. RepairSense has been instrumental in helping us see what is causing repeat repair visits and proactively identify the actions or interventions we can to take get the issues resolved. Thanks to its use we have seen an improvement in our customer satisfaction scores, as well as significant financial savings for Karbon.”
RepairSense has been instrumental in helping us see what is causing repeat repair visits and proactively identify the actions or interventions we can to take get the issues resolved. Thanks to its use we have seen an improvement in our customer satisfaction scores, as well as significant financial savings for Karbon.
Jonathan Fletcher, Director of Property Services, Karbon Homes
Karbon began using RepairSense in 2022, with a 12-month trial focusing on plumbing. After seeing a 36% improvement in performance, the team began incrementally rolling out the tool across its other main trades, seeing similar results across the board.
Nat Tuer, Head of Product (RepairSense) at Mobysoft, highlighted the significance of this achievement: “We are incredibly pleased to see Karbon Homes recognised for its commitment to using technology to benefit its tenants. RepairSense has delivered remarkable results for Karbon, allowing the landlord to drive efficiencies within its repairs and maintenance operations and prevent ongoing repeat repairs issues before they have chance to develop for the ultimate benefit of its tenants. This award underscores the value of innovative solutions in the social housing sector, and we are proud to be a part of Karbon’s success.”
Karbon Homes’ success at the Northern Housing Awards is a collaborative triumph, involving key contributions from various teams. Special thanks are extended to Jonathan Fletcher and Andrew Lessels of Karbon Homes for their compelling award submission, as well as to the Mobysoft RepairSense team members Natalie Tuer, Suzy Thomas, and Zoë La Brow for their unwavering support and dedication to ensuring the platform’s effectiveness.
This award highlights the transformative potential of technology in social housing, demonstrating how AI-driven solutions like RepairSense can significantly enhance operational efficiency and tenant satisfaction. As Karbon Homes continues to set new benchmarks in the industry, its success story serves as an inspiration for other social landlords to embrace technological advancements for the betterment of their communities.
For more information on how Mobysoft’s RepairSense can drive change and support a more effective approach to repairs, visit our dedicated RepairSense microsite.