Greatwell Homes Transforms Damp and Mould Management with Mobysoft’s RepairSense Damp & Mould Module
Mobysoft and Greatwell Homes, a leading housing association in Wellingborough and Northampton, has successfully partnered with Mobysoft to enhance its approach to tackling damp and mould issues across its 5,000 properties. By implementing Mobysoft’s RepairSense Damp & Mould Module, Greatwell Homes has significantly improved operational efficiency, tenant satisfaction, and compliance with the recently introduced Awaab’s Law.
James Norton, Repairs & Maintenance Manager at Greatwell Homes, highlighted the impact of this partnership: “Before integrating Mobysoft’s RepairSense Damp & Mould Module, we relied heavily on human oversight, which could lead to errors. The module has introduced a crucial safety net, automatically verifying each job against our predefined rules. This has greatly enhanced our confidence in case management accuracy. The implementation was straightforward, with excellent support from Mobysoft’s project manager and customer success manager, making the entire process feel collaborative.”
The integration of the RepairSense Damp & Mould Module has allowed Greatwell Homes to restructure its approach to damp and mould treatment, ensuring thorough documentation and systematic follow-ups. The module has also optimised procedures for carded jobs (visits during which trades operatives have been unable to access the property,) reducing repeat visits and improving resource utilisation.
Mr. Norton further elaborated on the improvements: “One significant improvement is in handling incomplete jobs. If an operative fails to complete all specified tasks, the system flags it, allowing us to address issues promptly and maintain quality standards. Our surveyors can now access all necessary information from one place, reducing research time from half a day to about an hour for damp and mould cases. The RepairSense Damp & Mould Module has given us that assurance – we now know no jobs will be missed and it also identifies any errors. It is critical for us with compliance.”
Since implementing the module, Greatwell Homes has observed noticeable cost savings and increased operational efficiency. The improved case management has also allowed surveyors to focus on other tasks, further enhancing productivity.
Nat Tuer, Head of Product (RepairSense) at Mobysoft, commented on the positive impacts of their products: “We are thrilled to see the significant improvements Greatwell Homes has achieved with our RepairSense Damp & Mould Module. Our goal is to empower housing providers with tools that drive efficiency, improve service levels, and ultimately enhance tenant satisfaction. The success of this partnership exemplifies the transformative potential of Mobysoft’s solutions.”
To discover more about how RepairSense Damp & Mould Module can help drive efficiencies across repairs and maintenance operations and aid compliance with Awaab’s Law, visit repairsense.mobysoft.com/