Calico Homes Goes Live with Mobysoft’s RentSense to Revolutionise Arrears Management
Calico Homes, a leading housing association covering Burnley/East Lancs region have completed successful ‘Go-Live’ of Mobysoft’s RentSense product offering. The deployment includes Assisted Automation and FTA Essentials, and marks a significant milestone in Calico Homes’ strategic initiative to improve caseload management and address arrears levels proactively.
RentSense, the most trusted rent arrears software solution in the social housing sector, is now integrated into Calico Homes’ operations. Used by over 180 housing providers managing more than 2 million tenancies, RentSense leverages advanced Artificial Intelligence technology to ensure efficient and effective income collection. This implementation underscores Calico Homes’ commitment to adopting cutting-edge data-analytics technologies to transform arrears management, benefiting both staff and tenants.
The inclusion of Assisted Automation allows Calico Homes to enhance its communication strategy with tenants through an omni-channel platform. This solution drives early intervention and improves arrears performance by enabling seamless contact resolution without the need for direct human intervention. By increasing the reach with tenants, Calico Homes can address issues more proactively, fostering a positive and supportive environment for their tenants.
Furthermore, FTA Essentials aids in managing and minimising former tenants’ arrears by organising and prioritising caseloads for officers. This platform tracks arrangements and determines contact based on customer configuration and patches, presenting only the cases that require action in priority order. The intelligent algorithmic ruleset ensures that each case is assigned to the correct patch, significantly reducing the workload for officers and improving efficiency.
Hayley Crook, Head of Income Management at Calico Homes, said: “We are excited to partner with Mobysoft and leverage their innovative RentSense platform. This technology will empower us to take a more proactive approach to arrears management, ultimately benefiting our tenants and enhancing our overall efficiency. By adopting RentSense, Assisted Automation, and FTA Essentials, we are investing in a future where early intervention and streamlined processes drive positive outcomes for our community.”
Paul Evans, CEO of Mobysoft, added, “We are thrilled to support Calico Homes in their mission to improve income collection and tenant experiences. RentSense, along with Assisted Automation and FTA Essentials, provides a comprehensive solution that addresses the unique challenges faced by social landlords. We look forward to seeing the positive impact these technologies will have on Calico Homes’ operations and their tenants.”