BDHT Partners with Mobysoft to Optimise Repairs Management with RepairSense
BDHT, a leading housing association based in Bromsgrove, has entered a strategic partnership with Mobysoft as it looks to harness the tech company’s RepairSense solution to drive efficiencies within its repairs service.
A long-standing client of Mobysoft, BDHT had previously harnessed Mobysoft’s RentSense product to support its income collection operations across the 4,522 properties it manages, enjoying remarkable success, including a significant reduction in tenant evictions within just one year of deployment.
Building upon the existing relationship, BDHT has now signed a deal to become a user of Mobysoft’s RepairSense product, an AI powered predictive analytics tool designed to help housing associations optimise repairs management. In utilising the solution, BDHT aims to reduce the demand on its repairs team, increase team capacity, and enhance the quality and sustainability of their work.
Mobysoft Chief Revenue Officer, Alastair MacKenzie, said of the partnership: “We’re incredibly pleased that BDHT has opted to implement our industry leading RepairSense solution to enhance its repairs offering.
“An increase in repairs volume is a common trend within the sector, so it’s great to see social landlords proactively harnessing technological solutions to the challenges they face.
“This partnership demonstrates the BDHT’s commitment to continuously improve its operations and deliver exceptional services to its tenants and is also testament to Mobysoft’s standing as a trusted partner within social housing.”
Jeanette Matthews, Head of Customer Delivery at BDHT, said: “One of the primary objectives of implementing RepairSense is to allow us to identify jobs that may require multiple visits from the repairs team. By identifying such properties in real-time, RepairSense enables planners and frontline operatives to be proactive and focus on sustainability of repair, ultimately reducing the number of repeat visits required.
One of the primary objectives of implementing RepairSense is to allow us to identify jobs that may require multiple visits from the repairs team. By identifying such properties in real-time, RepairSense enables planners and frontline operatives to be proactive and focus on sustainability of repair, ultimately reducing the number of repeat visits required.
Jeanette Matthews, Head of Customer Delivery – BDHT,
“RepairSense will not only increase team efficiency but also free up valuable resources to focus on delivering high-quality repairs services – something that is imperative for us to continue to deliver the services that our tenants rightfully expect.”
The collaboration between BDHT and Mobysoft officially went live in June, with comprehensive training sessions delivered by Mobysoft for BDHT’s operatives, planners, and management. In future, the housing association plans to leverage RepairSense to proactively identify and manage properties affected by Damp & Mould, an undertaking that will also be supported by dedicated training from Mobysoft.