Panel Discussion: Transforming Service Delivery in Social Housing: The Promise and Challenges of AI
Time & Date: 11:30-12:15, Wednesday 26th June, Insights Stage at Housing 2024
This panel discussion will explore how AI can be used as a pivotal tool for social housing providers, addressing issues of service quality and staff productivity and what it can help deliver for organisations, whilst explaining the complexities of AI development, such as data quality, model maintenance, and technological integration as well as addressing the risks of AI. So, organisations have a clear understanding of both the promise and challenges of AI.
Panelists:
Chris Fleck, CTO, Mobysoft (Chair)
Ian Pike, Senior Technical Specialist (Data & AI), Microsoft
Ian Kelly, Director of Digital Innovation, Plus Dane
Siobhan Weightman, Board Member, WISH
Dominika Phillips-Blackburn, Head of Product, Mobysoft