Measuring What Matters – Transforming Repairs KPIs for Better Outcomes

Webinar: Weds 1st October 2025, 10:00am – 10:30am

Are your KPIs truly aligned with the needs and expectations of your tenants? The way performance is measured can significantly influence service delivery and frontline staff outcomes.

In this webinar, Mobysoft will explore the critical role of effective repairs services in boosting tenant satisfaction, a key metric under the TSM framework. The session will delve into:

– Customer-Centric Metrics: How to ensure your KPIs reflect tenant experiences and align with the priorities outlined in the Tenant Satisfaction Measures (TSM)
– Effective Staff Performance Measurement: Identifying innovative KPIs and risk likelihood indicators that repairs managers can use to mentor and enhance trade colleagues’ performance
– Driving Impact Through Focused Metrics: Real-world examples of how aligning and sharing meaningful KPIs with staff has led to measurable improvements in service quality and tenant satisfaction

Join Mobysoft for a deep dive into rethinking repairs metrics to build better services and stronger teams.