Group-Wide Focus: Income Collection – Every Contact Counts

Date: Thursday 28 November
Time: 10:00 – 12:00

The 53-week rent year, cost of living pressures, and capacity issues are putting further strains on teams meaning that 2024 is shaping up to be a tough year in which to collect rent.

But what if the load was spread? More and more organisations are moving to group-wide focus on income collection, with everyone having a responsibility to ensure every contact counts.

Join income maximisation directors Nick Beasley and Mark Walker as they explore how to create new strategies for a customer-focused, group-wide approach on arrears reduction and tenancy sustainment.  

This session will explore:
– Breathing new life into a group-wide approach to collecting more cash
– How to use contact centres to ensure tenants don’t slip between the gaps
– Creative thinking on how asset management and repair teams can play a part
– Joined-up approaches
– Improving interdepartmental relations

An expert panel of customers will be on hand to talk through how they are reducing siloed working practices and co-ordinating a joined-up approach to tenancy sustainment and debt reduction.

This session will be useful for:
– Assistant Directors / Directors
– Heads of Service