Why New Housing Regulations are Driving Landlords to the Cloud and Killing Off Tech Monoliths
As a result of the recently introduced tenant satisfaction measures, the need for social housing providers to implement an effective and comprehensive tenant engagement strategy has never been more pressing. With that however comes a raft of challenges, none so great as that of overhauling legacy systems and IT infrastructure that will allow landlords to effectively monitor tenant satisfaction and nd help users and tenants embrace new improved technology.
Social landlords need assurance that services they offer all tenants is consistent, equitable and readily accessible by end users, and the solution to delivering this invariably centres around IT and the adoption of new systems and technologies. Some tenants, residents, and customers however remain reluctant to embrace change, resulting in digital efforts to keep elderly and vulnerable residents connected becoming an increasing priority for social housing providers.
As a result, many landlords are making the transition to CRM systems (the Microsoft ecosystem is the most popular currently), with a sizeable number either foregoing their HMS completely or severely limiting its use. The idea in adopting the CRM platform is landlords can have that 360 degree view of the customer and in turn offer a better service, however, in practical terms, one system is not enough to provide all of the functionality to provide a single view of tenant activity, especially given the recent tenant satisfaction measures that must be implemented.
Enriching Data
Linking best of breed systems to enrich data will ultimately enable social housing providers to gain better and more timely insight across all elements of their housing provision
Why old tech monoliths are a dying breed
The solution is to effectively integrate multiple systems but for many at an operational level at least this may seem convoluted and complex. However, with a little forethought and strategic planning, this kind of undertaking needn’t be the nightmare many may think – linking best of breed systems to enrich data will ultimately enable social housing providers to gain better and more timely insight across all elements of their housing provision.
If you are interested in taking the next step though and want to make your data work harder for your organisation then Mobysoft is holding an ICT forum on 20 October between 10.00am – 11.30am that will focus on ‘why monoliths are dead and landlords are looking to augment their stack and data with cloud-based best of breed.’ Speakers include: Martin Honeywood (Raven Housing) Dan Curtis (Curtis Consultancy) and Dominika Phillips-Blackburn (Mobysoft).
To register for the Mobysoft webinar please follow this link.
