Our second instalment of Customer Success Snapshot has arrived to bring you an ‘at-a-glance’ view of some of the results achieved by users of our products and services. This time we’re taking a quick look at Your Homes Newcastle (YHN) and the remarkable results they achieved using Mobysoft’s RentSense and Assisted Automation platforms…

“Our rent collection figures show a steady upward trajectory, with customers actively engaging with the messaging. Some are opting for self-service, leading to more manageable call volumes for our team, which is more effective than using a dialler. There’s been a notable improvement in collection rates, and specific patches have shown marked enhancements.”

– Hannah Colwill, Income Team Leader, YHN

“The response has been overwhelmingly positive. Customers appreciate the flexibility of calling back at their convenience and utilizing the payment link directly to our website. This method of contact aligns well with people’s busy lives, offering a preferable alternative to traditional phone calls.”

– Hannah Colwill, Income Team Leader, YHN

“Assisted Automation provides a solution by facilitating easy communication with customers. Our approach allows them to choose from various options, including speaking with our team, exploring our financial inclusion web page, making a payment, or accessing free assistance to get online.”

– Hannah Colwill, Income Team Leader, YHN