Welcome to the latest edition of Customer Success Snapshot – a semi-regular feature in which we bring you an ‘at-a-glance’ view of some of the results achieved by users of our products and services. This instalment sees us taking a quick look at the London Borough of Barking & Dagenham’s use of RentSense to significantly improve income collection and reduce arrears.

“Early adopters in the team demonstrated significant successes, making it easier to convince others. For instance, one staff member reduced arrears on her patch by about £400,000 in January alone. Highlighting such success stories motivated others.”

– Katherine Gilcreest, Head of Support (Community Solutions), London Borough of Barking & Dagenham

“RentSense significantly improved our income collection. For the last financial year we achieved a 2.8% increase in collection performance compared to the previous year and exceeded our arrears target by 0.5 of a percentage point. This was the first year in five that our arrears reduced. The platform also aided in resource planning, providing detailed insights into the number of recommendations and required staff levels.”

– Katherine Gilcreest, Head of Support (Community Solutions), London Borough of Barking & Dagenham

“When we implemented RentSense the first three months provided the council with our best collection rates in the last four years, clearly showing the platform’s impact.”

– Katherine Gilcreest, Head of Support (Community Solutions), London Borough of Barking & Dagenham