Welcome to the latest edition of Customer Success Snapshot – a semi-regular feature in which we bring you an ‘at-a-glance’ view of some of the results achieved by users of our products and services. This instalment sees us taking a quick look at Greatwell Homes use of Mobysoft’s RepairSense Damp & Mould Module to significantly enhance its approach to what is, given recent changes to legislation, a pressing challenge for social housing providers across the UK.

“Mobysoft’s platform introduced a crucial safety net, automatically verifying each job against our predefined rules. This enhanced our confidence in the accuracy of our case management, even though our case rate was already relatively low, between 5% and 6%. The RepairSense Damp & Mould Module has given us that assurance – we now know no jobs will be missed and it also identifies any errors. It is critical for us with compliance.”

– James Norton, Repairs & Maintenance Manager, Greatwell Homes

“Currently, around 6% of our properties require intervention for damp and mould issues, a relatively low figure compared to industry norms. Initially, we faced a higher rate of cases, but this was largely due to incomplete job closures. With the D&M module, we’ve improved our case management accuracy.”

– James Norton, Repairs & Maintenance Manager, Greatwell Homes

“The most noticeable efficiency is the reduction in repeat visits. By resolving issues more effectively on the first visit, we save on the costs associated with multiple trips. Additionally, our surveyors have more time to focus on other tasks due to streamlined data access. The module has also helped us minimise waste; for example, ensuring that ordered materials are used effectively and not wasted,”

– James Norton, Repairs & Maintenance Manager, Greatwell Homes