Northwards Housing – Anita Doyle
Improves Job Satisfaction
Before its existence, those chasing rent arrears could only hope that they were making the best use of their time. With RentSense in the mix, job satisfaction increases, as officers can be sure that they are making the right calls in the right order – and making more of a difference to tenant outcomes.
Reduces workload and frees up time
RentSense can reduce an officer’s caseload by more than 50%, allowing for individuals on the front-line to spend more time on the more delicate situations, where human interaction can make all the difference. RentSense also frees up more time for other tasks, such as helping colleagues, preparing court papers, and involving others in particularly challenging situations.
RentSense helps Income Officers to:
Make the very best use of their available time
Intervene early enough to make a real difference
Make the calls that will help those tenants that need help the most
Reduce their caseload, so that they can focus more on the cases that matter
Build better, less hurried relationships with the tenants that they contact
Overall: achieve greater job satisfaction and sense of purpose at work whilst hitting targets
See how RentSense benefits all those involved
The tenant’s perspective
RentSense helps keep tenants in their homes for the long haul and keep them out of debt
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The housing director’s angle
RentSense helps landlords improve performance whilst supporting tenants and helping to improve services
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The income or housing officer’s view
RentSense gives officers time back to make the calls that matter, improve performance and with it job satisfaction
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The housing or income manager view
RentSense gives income managers more capacity within their team whilst highlighting where officers need support
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The finance director’s perspective
RentSense helps contribute towards key financial KPIs and help ensure a healthy cash flow
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The Transformation or IT director’s view
RentSense offers flexibility, in that it can be integrated or stand alone, whilst using existing data to organisations make better business decisions
Learn moreExplore the benefits of RentSense
Our flagship product, RentSense, helps social landlords of all sizes to optimise their rent
collections operations, whilst also empowering their people to work more effectively.
What income officers say about RentSense
Useful guides
Be ready for what tomorrow brings.
A RentTest enables landlords to benchmark their data against 170 landlords and see what RentSense would deliver for their organisation