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Helping you to manage the team

RentSense helps you to keep track of your team, their workload, their challenges and their overall performance, in terms of income generation and in terms of cases completed or actioned.

With RentSense, you can review workload by individual or by patch, reconfiguring either as caseloads vary. As a manager, you can check in at any point to see if team members are on track, or in need of management support.

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More capacity within the team

Organisations who have opted for RentSense are finding that the system frees up capacity, allowing individuals to manage more cases, and to offer tenants who need assistance more of their time.

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Joined up system

RentSense gathers data on an individual basis. So, for example, the system logs whether or not a tenant is paying rent from a regular UC payment. Rules can then be set up which trigger automatic texts (via RentText) to such tenants, timed to coincide with the receipt of their UC. These texts prompt rent payment, and improve collection rates.

What heads of service, income and housing managers say about RentSense

East Suffolk Council – Samantha Shimmon

Vivid – Tammy Roux

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Helps with Breathing Space

RentSense also automatically flags tenants who should not be contacted, as they are taking advantage of the Breathing Space legislation, in England and Wales. In both cases, the system holds the knowledge and takes account of the legislation, so that individual team members adhere to regulations as they go about their daily work.

RentSense helps Income & Housing Managers to:

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Optimise rent-collection processes
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Keep more tenants in their homes via early intervention and timely support
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Improve team motivation: better tools improve job satisfaction
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Manage team workload and overall performance
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Deliver departmental and individual targets for income-collection
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Identify team members who need management support
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Optimise existing capacity: enabling the team to do more
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Offer a better, less rushed, less last-minute service to tenants
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Mitigate the impact of welfare reform, such as UC and Breathing Space (in England and Wales
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Works with all service models (generic, specialist, hybrid etc)
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Works with all Housing Management and CRM systems

See how RentSense benefits all those involved

Explore the benefits of RentSense

Our flagship product, RentSense, helps social landlords of all sizes to optimise their rent
collections operations, whilst also empowering their people to work more effectively.

What mangers and heads of housing and income say about RentSense

It certainly helps with the day to day management, you can easily jump on a patch that may need more attention, that kind of extra information helps the team with their case completion
Dan Hall
Cartrefi Conwy

Why Babergh & Mid Suffolk Council recommend a RentTest

Would you recommend a RentTest

What issues prompted you to look at a RentTest

Useful guides

Be ready for what tomorrow brings.

A RentTest enables landlords to benchmark their data against 170 landlords and see what RentSense would deliver for their organisation