Deployment and HMS integration
Being cloud-based deployment is incredibly light touch and takes very little time, no matter if it is integrated or stand alone
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Former Tenant Arrears Manager
This module allows collections officers to view the records of former tenants (who are no longer at a property owned by the landlord) along with those who have given notice.
Historically, this segment has not received much attention or focus, in part because it has been seen as low-yield. This module puts that right, encouraging effective early intervention, and reducing overall debt and write-offs.
Automation
Mobysoft provides three automation solutions that help landlords deliver more whilst doing less.
- Automation Integration – RentSense API Integration to CRM/HMS
- Automation Intelligence – Intelligent case action automation
- Automation Engagement – Cross channel tenant engagement
Automation options
Daily Processing
This does exactly what it says on the tin. It audits all payment details in the HMS daily rather than weekly, capturing and taking account of all payments faster.
It continually updates individual officer’s workloads, removing tenants that have paid since the last daily update. This ensures that case-workers don’t waste time on low value calls, but instead utilise the time they have to maximum effect.
RentText
RentText provides an effective automated text messaging service that helps drive faster payment of arrears.
RentText draws on the individualised data within RentSense to personalise and tailor outbound messages. RentText can carry messaging of many types. For example, it can be used to prompt tenants to call about rent balances, or can be used to send information and reminders to those migrating to Universal Credit for the first time.
Performance Reporting
This module provides managers with a range of additional in-depth reports that help them to monitor and manage performance – by department, by patch, by team or by individual case-worker.
The reporting portal makes it easy to analyse data and to highlight trends from the previous twelve weeks, so that decisions and necessary actions can be taken.
Multi Factor Authentication (MFA)
For any organisation, protecting customer data is a now key reputational issue. For responsible social landlords, data security and privacy issues are especially crucial. This is why data security appears as a key risk on the risk register of most social housing organisations.
To help mitigate such risks, Mobysoft offers landlords the option of multi-factor authentication (MFA) for RentSense, providing an additional layer of security, as it requires users logging on to self-authenticate via a personal access code, as well as via their username and password.
What our customers say about our modules
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The product in action
The sector’s leading and only predictive analytical arrears solution, helping landlords to improve performance and help their tenants
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Team manager’s dashboard
Insight about performance across the team and individuals helps managers monitor performance, support staff, and allocate any additional resource
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Explore the benefits of RentSense
Our flagship product, RentSense, helps social landlords of all sizes to optimise their rent
collections operations, whilst also empowering their people to work more effectively.
Useful guides
Be ready for what tomorrow brings.
A RentTest enables landlords to benchmark their data against 170 landlords and see what RentSense would deliver for their organisation