Thenue Housing Association, based in Glasgow, has invested in Mobysoft’s predictive analytical solution called RentSense to help them mitigate the effects of Universal Credit.

Thenue view Universal Credit (UC) as a major risk to their revenues, and the digital only version of the new benefit will be rolled out in Glasgow in September 2018. According to Brian Gannon, Head of Housing, at Thenue:

“RentSense can potentially help us protect and increase our income collection which is crucial at this time, as it will help us deliver a more efficient and effective style of managing our current rent arrears caseload.”

Thenue estimates that their managed rental income per officer (the amount an income officer collects in rent direct from tenants each year) will rise from its current level of £857,000 to £2.4m when full-service UC is rolled out, which represents an increase in workload of around 180%.

The Glasgow social landlord is keen to protect its revenues and support its tenants in the transition to Universal Credit, and looked into how technology could help them in this process.

“We researched the market and found that RentSense is unique, this was confirmed in discussions with other organisations,” explains Brian.


“Our Digital Strategy recognises the importance of investing in technology rather than additional staffing to meet the future challenge of Universal Credit. The impending full implementation of Universal Credit will require more resources rather than less, so efficiencies gained across the organisation can help minimise the impact of UC on our Business Plan and rents. It will also complement our drive toward mobile working as RentSense also has mobile working capacity,” commented Brian.