Prima Group, based in Liverpool, Sefton and the Wirral, has deployed RentSense to help them mitigate Universal Credit and embed efficiencies.

Prior to deployment Prima Group had seen the merger of Pierhead Housing Association and Leasowe Community Homes and they were facing an increased workload with the roll out of welfare reform, in particular Universal Credit.

“The introduction of Universal Credit is a risk to the business and as such we wanted to ensure that the risk was managed effectively,” commented Louise Wallace, Housing Manager Income and Support, of Prima Group.

To mitigate the risk of welfare reform Prima looked at deploying RentSense to help them embed efficiencies, but before making this decision they took advantage of a day’s free consultancy, termed Discovery Day by Mobysoft, which analyses the income collection process and offers insight into ways it can be improved and efficiencies created.

“The discovery day was really compelling it helped highlight what could be improved, but it also projected actual savings in terms of facts and figures that mean we can measure the impact of changes moving forward,” explained Louise.

As well as taking up the consultancy Prima also spoke and visited several RentSense users to see the system in use.

“We wanted a system that would simplify and streamline processes and that would improve efficiency. We viewed RentSense elsewhere and the feedback from other RPs was positive.” Commented Louise.

Since deciding to invest in RentSense Louise has been impressed in how well the project has been managed and the immediate impact the solution has had.

“The project was delivered on time and the training was easy to understand. Staff have fed back that it was straightforward and easy to follow. Everything has gone smoothly and RentSense is delivering the caseload reduction and efficiencies that have were forecasted from the outset, which is helping us mitigate Universal Credit.”


“It’s great to see another landlord go live with RentSense and experience an immediate benefit,” commented Paul Evans, Commercial Director at Mobysoft. “Many landlords are investing in RentSense specifically because of the speed of implementation and how it helps create instant efficiencies.”