Loreburn Housing Association, based in Dumfries, has invested in Mobysoft’s predictive analytical solution called RentSense to help them create efficiencies and mitigate welfare reform.

Loreburn wanted to improve their current processes for managing arrears cases aware that Universal Credit is coming to Dumfries & Galloway soon.

“Our income team were using a manual system to cross check the arrears, as sometimes our automated system missed cases,” explains Amanda Yellowley, Operations Director at Loreburn Housing


“This meant that excessive time was spent on rent arrears management so other debt including FTA’s and recharges were not being pursued in a timely manner. Furthermore, the roll out of Universal Credit in early 2018 will put pressure on staff to manage more arrears cases with a system not designed to manage Universal Credit arrears efficiently.”

Having seen a RentSense user, at a recent housing event, present how the solution has helped create key efficiencies, driven down arrears and helped them prepare for welfare reform, Loreburn could see how it was a tried and tested system within the sector that delivers significant results.

“The presentation I saw impressed me by what RentSense could potentially deliver in terms of efficiency, increased rental income, and improved KPI’s.” explains Amanda.

Having made the decision to invest in RentSense Loreburn are now working with Mobysoft on the implementation, that typically takes ten to twelve weeks.

“It’s early days insofar as we are going through the implementation process, but we have been impressed so far by the Mobysoft team and the ease of system set up.” Concludes Amanda