Lincolnshire Housing Partnership (LHP), the largest social landlord based in Lincolnshire, has invested in RentSense to help alleviate administration surrounding Universal Credit, and to give them a single view of their arrears cases and performance.
LHP was formed when Boston Mayflower and Shoreline Housing Partnership merged in 2018. They approached Mobysoft regarding RentSense, as they looked to consolidate their systems and processes across the single organisation.
Wendy Walker, Head of Income at LHP, spoke about the organisation’s transition to RentSense.
“We wanted to align our working practices across both sites, and have one view of arrears cases that can be reported globally,” she said.
“RentSense works across both our existing housing management systems, which makes reporting and monitoring performance so much easier.”
LHP was also concerned about the impact of Universal Credit (UC) on their tenants, and how this could have a knock-on effect to performance across the group. They have already seen UC increase administration time to verify rents, along with a rise in arrears, and needed to create efficiencies to deal with UC claimants’ rent accounts.
“RentSense will help us create more time for the income team so they can address their caseload and support the tenants that need any additional help,” explained Wendy.
LHP went live with RentSense at the end of April and the organisation’s experience so far has been very positive.
“Go live day went extremely well, the team were up and running using RentSense and we can see what difference it will make,” said Wendy.
“Post-deployment, the Mobysoft team have been great at answering all our questions.”
After the go-live date, LHP could see that RentSense had delivered a substantial caseload reduction that made the arrears weekly workload more manageable for officers, but also found a lot of missed cases which were not being flagged by the other systems, ensuring LHP could intervene and prevent these cases from escalating.
“It’s great to have LHP on board and RentSense working across both their main systems,” said Paul Evans, Commercial Director at Mobysoft.
“The software is delivering tangible efficiencies and providing an accurate caseload for them.”