Midlands based social landlord, Aspire Housing, has invested in Mobysoft’s RentSense to help them mitigate full-service Universal Credit, maintain performance and sustain tenancies.

Aspire, who have around 9,000 homes, have successfully maintained arrears of less than 1% over the past few years, responding well to a variety of welfare reforms.

“The roll out of Full-Service Universal Credit is the biggest risk to our income,” explained Paul Malkin, Income Collection & Generation Manager at Aspire Housing.


“We recognise that arrears case numbers are going to increase, and we need to invest to manage these cases effectively. Our strategy is to invest in IT solutions to remove any inefficiencies to enable the team to focus their support on the customers that they need to contact. We want to continue our excellent income collection whilst supporting customers to sustain their tenancies.”

Before investing in RentSense Aspire looked at a number of technology solutions and strategies to help them mitigate the effects of Universal Credit.

RentSense was the only product that could demonstrate continued success, and also at a large number of landlords and specifically organisations in a similar position to ourselves. The learning from their customers in full-service areas, feedback gathered from site visits and a business case that outlined the efficiencies that would be gained helped us to make our decision,” commented Paul.

RentSense is based on predictive analytics and complex algorithms that accurately identifies those tenants that will and won’t pay their rent. Prior to investing in RentSense Aspire asked Mobysoft to evaluate their income collection systems and processes, which formed part of a consultancy session, termed Discovery Day.

“I would recommend this (discovery day) to others. It involves investing a relatively little amount of time, but it helped us understand if we could make efficiencies in the rent collection process and improve performance as well as assess the potential impact of UC on Aspire.”