Tuesday 8th September: 14.00 – 16.00

Thursday 10th September: 10:00 – 12.00

Speakers: Liam Davies & Laurie Franks, Mobysoft’s Income Maximisation Directors

It is aimed at front line officers in the housing and income team, who are new to housing or may need a refresher on Universal Credit.

This interactive half day session in collaboration with HQN, will look at the practical management of Universal Credit customers, with a specific emphasis on changes to the economy post Covid 19 and how this will effect the payment demographics of our customers.

It will also cover how universal credit works, how it is evolving, managing on/off claims and pre-court protocols.

**Due to space there is a limit of 2 officers per organisation