Dates: Tuesday 17th November
Speakers: Simon Anderson, Head of Customer Services at Worthing Homes
Audience: Directors and senior management
How have smaller landlords re-assessed and re-shaped their customer services since Covid? The challenge for smaller landlords is not only resource levels but many work from the heart of their communities, so how has transitioning from a neighbourhood centric to a remote approach impacted services, tenants and staff.
Simon Anderson will explain how Worthing Homes transitioned and the impact this has had on their customers and organisation.