Date: 4th August 2021
Time: 10.00 – 11.30
Aimed at: Senior Directors within customer services, housing and operations
Two senior directors from the sector discuss their evolving customer service strategies, how their customers and the environment has, and is, shaping them, and ultimately what they are delivering for the customer. All landlords will discuss their different approaches.
Annemarie Roberts, Director of Operations, Golding Homes – Award-nominated ‘What About Shirley’
Naomi Sweeting, Director of Customer Experience, Grand Union Housing Group – A data-driven approach to successful tenancies.