WEBINAR – THIS WEBINAR IS NOW FULLY BOOKED 

Dates:

Tuesday 24th November 9.30 – 12.00

Thursday 26th November 9.30 – 12.00

Tuesday 1st December 9.30 – 12.00

Thursday 10th December 14.00 – 16.30

Tuesday 15th December 9.30 – 12.00

Thursday 17th December 9.30 – 12.00

Audience: Front line income officers

This half-day session is designed to give practical tips and advice around negotiation and agreements including tactful but effective fact finds, “Can’t Pay vs Won’t Pay” and arrears account planning. The training is delivered by two ex housing professionals that have managed both specialist and generic income teams. They will share their expertise and insight along with sharing feedback from other income managers and officers from around the UK.