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Facing the pressures of a cost-of-living crisis, increasing operational costs, and strained resources, Warwick District Council (WDC) turned to innovative solutions to manage tenancy sustainment and reduce tenant arrears. By partnering with Mobysoft, WDC leveraged the powerful capabilities of Mobysoft’s RentSense and Automated Arrears Prevention (AAP) platforms. The results were remarkable, showcasing a significant reduction in arrears and an enhanced ability to support tenants in financial distress. In this interview, Andy Nott, Landlord Operations Manager for Housing Services at Warwick District Council, discusses the journey and impact of this collaboration.
Can you share with us the rationale behind your investment in Automated Arrears Prevention (AAP)?
The ongoing cost of living crisis, increased costs, and stretched resources has put a financial strain on social landlords and tenants alike. WDC had previously performed well in terms of arrears reduction, utilising Mobysoft’s RentSense platform to achieve, between July 2022 and June 2023, a 19% reduction in arrears (our lowest ever), a 10% reduction in average household arrears, and 139 households out of arrears and into credit over the past 12 months.
We wanted to improve further, however, and so partnered with Mobysoft to harness the AAP platform – an AI-based solution that flags those tenants who are likely to fall into arrears in the next three months and automates contact without officer involvement..
How did RentSense initially help WDC in managing arrears before the adoption of AAP?
RentSense provided us with a robust analytical tool that helped us identify arrears patterns and prioritise cases that needed immediate attention. This data-driven approach meant that our income maximisation officers could focus their efforts more effectively, resulting in a significant reduction in arrears. The platform’s ability to process and analyse vast amounts of data far exceeded our manual capabilities, which was crucial in achieving our arrears reduction goals.