East Suffolk Council – Samantha Shimmon
Helping you to manage the team
RentSense helps you to keep track of your team, their workload, their challenges and their overall performance, in terms of income generation and in terms of cases completed or actioned.
With RentSense, you can review workload by individual or by patch, reconfiguring either as caseloads vary. As a manager, you can check in at any point to see if team members are on track, or in need of management support.
More capacity within the team
Organisations who have opted for RentSense are finding that the system frees up capacity, allowing individuals to manage more cases, and to offer tenants who need assistance more of their time.
Joined up system
RentSense gathers data on an individual basis. So, for example, the system logs whether or not a tenant is paying rent from a regular UC payment. Rules can then be set up which trigger automatic texts (via RentText) to such tenants, timed to coincide with the receipt of their UC. These texts prompt rent payment, and improve collection rates.
Helps with Breathing Space
RentSense also automatically flags tenants who should not be contacted, as they are taking advantage of the Breathing Space legislation, in England and Wales. In both cases, the system holds the knowledge and takes account of the legislation, so that individual team members adhere to regulations as they go about their daily work.
RentSense helps Income & Housing Managers to:
Optimise rent-collection processes
Keep more tenants in their homes via early intervention and timely support
Improve team motivation: better tools improve job satisfaction
Manage team workload and overall performance
Deliver departmental and individual targets for income-collection
Identify team members who need management support
Optimise existing capacity: enabling the team to do more
Offer a better, less rushed, less last-minute service to tenants
Mitigate the impact of welfare reform, such as UC and Breathing Space (in England and Wales
Works with all service models (generic, specialist, hybrid etc)
Works with all Housing Management and CRM systems
See how RentSense benefits all those involved
The tenant’s perspective
RentSense helps keep tenants in their homes for the long haul and keep them out of debt
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The housing director’s angle
RentSense helps landlords improve performance whilst supporting tenants and helping to improve services
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The income or housing officer’s view
RentSense gives officers time back to make the calls that matter, improve performance and with it job satisfaction
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The housing or income manager view
RentSense gives income managers more capacity within their team whilst highlighting where officers need support
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The finance director’s perspective
RentSense helps contribute towards key financial KPIs and help ensure a healthy cash flow
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The Transformation or IT director’s view
RentSense offers flexibility, in that it can be integrated or stand alone, whilst using existing data to organisations make better business decisions
Learn moreExplore the benefits of RentSense
Our flagship product, RentSense, helps social landlords of all sizes to optimise their rent
collections operations, whilst also empowering their people to work more effectively.
What mangers and heads of housing and income say about RentSense
Useful guides
Be ready for what tomorrow brings.
A RentTest enables landlords to benchmark their data against 170 landlords and see what RentSense would deliver for their organisation