Income Essentials (For New Income Officers)

Date: Thursday 20th February
Timings: 10.00 – 14.00
Webinar

Mobysoft Customers Only

Join Income Maximation Directors, Nick Beasley, Mark Walker, and Liza Crowther as they provide new starters into the world of income collection with expert advice, tips, techniques and best practice to get new officers off to a great start in their new job.

It’s a tough role starting in income collection and it can be a daunting experience learning the ropes and taking on board lots of knowledge and information. This session is designed to make those first few weeks run smoothly for new income collection professionals and will cover:
– Skills, values and characteristics needed to be a successful income officer
– Quick wins to build better outcomes with tenants
– What can be learned in the first 6 months
– Best practice tips and techniques
– How to build belief and confidence

This session will be of huge benefit to anyone starting out within income collection, those performing a generic role in which income falls within their remit, as well as staff thinking about taking a step into a collections environment.

Please note that this is not a lecture – we’ll be providing engagement opportunities, Q&As and conducting interactive polls on core topics too!

This session will be useful for:
New income officers
Income officers who are 6-12 months in
Generic housing officers learning about the duties of income collection.
People looking to break into income/housing teams