Unity Housing Association, a Leeds based BME focused social landlord, has invested in RentSense to help them support tenants and mitigate the impact of Universal Credit.
Unity, like many smaller landlords, need to carefully manage their finite resources in line with escalating demand.
“As a small organisation maintaining a positive performance for rent and arrears collection on limited resources is a fine balancing act. In the face of welfare reform and Universal Credit this tight rope was looking harder to tread,” commented Clive Greenwood, Income Management Team Leader at Unity Housing.
The introduction of RentSense is designed to maximise efficiencies within the income function and give officers more time to support those tenants that need additional help.
“We wanted a solution that interrogated our housing management system for accurate and timely rent payment as efficiently as possible, to release our officers to support our tenants as quickly and proactively as they could,” explained Clive.
Unity deployed RentSense in April and it has given the team renewed focus as they are looking at just the cases they need to action. Importantly it has helped identify the specific Universal Credit cases that need support, but also it removes the tenants that don’t need contact as they are managing with the transition.
“Since go live we have quickly seen the advantages RentSense provides and any queries we have had have been dealt with promptly by our account manager and director. We have found it to be a flexible system, which really helps, so we are already looking at how we can adjust the way RentSense works with us to better suit our needs,” commented Clive.
“More and more social landlords are realising the benefits of investing in RentSense,” commented Paul Evans, Commercial Director at Mobysoft. “It’s great to have Unity live and benefiting from the system. They join a growing number of landlords using RentSense across Yorkshire, at present it processes around 4 of every 10 social houses across the four Yorkshire counties.”